Support and Service...

At ForesTel, our customers talk to a live person… No recorded messages… No prompts. We are there for you and we know you by name.

Due to its size, ForesTel benefits from full support and service in the form of dedicated teams from the carriers in all critical areas: sales order entry, provisioning, network engineering, technical support and installation, trouble reporting, repair, service changes and billing. Each dedicated team is composed of operational personnel, their immediate supervisors, and senior management. Efficient escalation processes have been established to accelerate problem resolution if and when needed.

Implementation and Installation:

ForesTel’s personnel process all customer orders and prepare them for the carriers’ implementation. We supervise this progression and keep the customer fully informed of installation dates. We will also coordinate with our client’s telephone equipment vendor when necessary.

Technical Issues:

Service calls are answered by ForesTel experts. We will listen to the problem and take action immediately. We will instruct our customer how to resolve the problem or we can contact the vendor at our customer’s request. or report the trouble to the carrier. We will monitor the progress of the trouble ticket and keep our customer informed until completion of repair. Our advantage: we speak the language; we have direct access to dedicated experts in the carrier’s customer care department; we use escalation procedures to accelerate the response.

Invoicing :

Most importantly, ForesTel presents its customers an invoice that has been verified for accuracy prior to mailing, facilitating the approval and payment process. If you have a question, there are no interminable delays: a ForesTel agent will assist you promptly.

Beyond the call of duty :

At ForesTel we regularly assist our customers with technical and billing issues not related to our services. At your request, we will talk to carriers on your behalf as well as your equipment vendors. You have telecommunications question? Call ForesTel!

We at ForesTel pride ourselves on providing accessible, personalized, and expert service, which is reflected in an unsurpassed rate of subscriber retention, due to exceptional customer relationships. We are more than a telecommunications provider: We are often our customers’ telecom manager. You can conduct your business while we, at ForesTel take care of your problems.