About Our Company
ForesTel was Founded in 1989 as a telecommunications solutions provider. Through the years, as telecommunications services evolved, ForesTel embraced these new technologies and can offer today a complete array array of voice, data, broadband, internet and hosted phone system solutions from over 50 different providers across the nation. ForesTel serves over 500 commercial subscribers of all sizes, with operation in thousands of locations across North America. Our services allow our customers to conduct business around the world. Our goal isn't to sell services but to create solutions that best fit your needs. In November of 2014, ForesTel joined forces with 24 Communications creating, "ForesTel a 24 Communications Company".
In an industry where customer service has generally disappeared and problem resolution is not receiving the urgent attention required and expected by the subscriber, ForesTel a 24 Communications Company provides accessible, personalized and expert level of services. Our personnel possess over 100 years of cumulative experience in the telecommunications industry, dealing exclusively with business uesrs. Our response is immediate. We take ownership of the problem until complete resolution. It is our job to understand our carriers and their processes so you can concentrate on your business.
More About Us
Our goal isn't to sell services but to create solutions that best fit your needs. Our Promise, we will work efficiently to make sure you get the best service and products now and for years to come.
As your agent we will service your account from start to finish. We will coordinate installation and will be available for any and all service/billing issues or questions. In the event of an emergency (i.e. out-of-service) we also provide 24 hour support to open and manage tickets.
We deliver the greatest level of customer service available in the industry. For us, service isn't just a department -- it's a commitment. A commitment to be there when we're needed most.
With over 100 years of consultative Telecom experience, we are available to provide your business with the support needed.
Support and Services
Due to its size, ForesTel a 24 Communications Company benefits from full support and service in the form of dedicated teams from the carriers in all critical areas: sales order entry, technical support and installation, provisioning, network engineering, trouble reporting, repair, service changes and billing.
Each dedicated team is composed of operational personnel, their immediate supervisors, and management. Efficient escalation processes have been established to accelerate problem resolution.